Please ensure your copy of Adobe Acrobat is installed with the latest update available. To confirm, launch Acrobat> Help > Check for Updates. Here is the help document that provides the information on the latest update patch available: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
This issue has been fixed with the latest update, and it should work. This file, as well as any of the comments, has a checkmark applied to it.
Let us know if that works.
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